Privacy policy
Foneng — Privacy Policy
At Foneng, safeguarding your privacy is our priority! This Privacy Policy explains how we collect, use, protect, and share the information you provide when you visit Foneng purchase our products, or interact with our services. By using our website or services, you consent to the practices described below.
(Last Updated: March 2026)
1. Information We Collect
We collect two types of information:
A. Personal Information
You voluntarily provide this when placing an order, creating an account, or contacting support. Examples include:
- Full name
- Email address
- Phone number
- Shipping / Billing address
- Order details (product, quantity, price)
B. Non‑Personal / Automatically Collected Information
We automatically gather data through our website’s technology:
- IP address
- Browser type & version
- Device type (mobile, desktop, tablet)
- Operating system
- Pages visited, time spent, click‑stream data
- Referral source (how you found us)
This data is used for analytics, security, and improving user experience.
2. How We Use Your Information
We use your information only for the following legitimate purposes:
- Process and fulfil your orders (including shipping & delivery)
- Communicate with you about your order status, warranties, or service requests
- Provide customer support & resolve queries
- Send service‑related emails (e.g., order confirmations, recall notices) — you may opt‑out of promotional emails at any time
- Improve our website, products, and services
- Perform analytics to understand website usage & trends
- Prevent fraud, abuse, or security breaches
- Comply with legal obligations
📢 We will NEVER sell, rent, or share your personal data for third‑party marketing without your explicit consent.
3. Sharing Your Information
We only share your data when absolutely necessary:
- Service Providers – Trusted third parties who assist us (e.g., shipping carriers, payment gateways, IT support, and analytics services). All providers are contractually obligated to protect your data and may not use it for their own purposes.
- Legal Requirements – If required by law, court order, or governmental authority.
- Business Transfer – Should Foneng merge, be acquired, or sell assets, your data may be transferred. You will be notified via email before any such transfer.
⚠️ We do NOT share your personal information with advertisers or unrelated third parties.
4. Payment Information
Important: We DO NOT store your credit/debit card numbers, CVV, or bank details on our servers! All payment processing is handled securely by our payment gateways (e.g., Stripe, JazzCash, EasyPaisa). Foneng only receives a transaction confirmation token and the last‑four digits of your card for order records.
5. Data Security
We employ industry‑standard safeguards to protect your data:
- SSL/TLS encryption on all pages where you enter personal information (look for the 🔒 icon in your browser).
- Regular security audits & system updates.
- Restricted access — only authorized Foneng staff can access personal data, and they undergo strict confidentiality training.
Although no internet transmission is 100% secure, we strive to use commercially acceptable practices to keep your data safe.
6. Cookies & Tracking Technologies
We use cookies and similar technologies to enhance your experience.
- Essential Cookies: Necessary for website functionality (e.g., login, cart).
- Analytical Cookies: Collect anonymized data about how visitors use our site (via Google Analytics).
- Functional Cookies: Remember your preferences (e.g., language, currency).
✅ Your Choice:
You can disable cookies in your browser settings. Note: Disabling cookies may limit website features.
7. Third‑Party Links
Our website may contain links to external sites (e.g., social media, payment portals). Foneng is NOT responsible for the privacy practices or content of these sites. We strongly advise you to review their privacy policies before submitting any personal data.
8. Data Retention
We retain your personal information only as long as necessary:
- Order & Account Data: 3 years after the last transaction (for tax & warranty compliance).
- Warranty Claims: Until the warranty period expires (see Warranty Policy).
After retention periods expire, data is securely deleted or anonymized.
9. Your Rights
Depending on your location, you may have the following rights regarding your data:
- Access: Request a copy of the personal data we hold about you.
- Correction: Ask us to update inaccurate information.
- Deletion: Request removal of your data (subject to legal exceptions).
- Opt‑out: Unsubscribe from marketing emails at any time by clicking “Unsubscribe” or emailing customercare@fonengpk.com
To exercise any right, email us at customercare@fonengpk.com with “Data Request” in the subject line. We’ll respond within 7 business days.
10. Children’s Privacy
Our services are not intended for anyone under 13 years of age. We do not knowingly collect data from children. If we discover we have inadvertently collected a child’s data, we will delete it immediately.
11. Changes to This Policy
We may update this Privacy Policy periodically. The latest version will always be posted on privacy. Continued use of our site after changes constitutes your acceptance of the revised policy.
📩 Questions or Concerns?
We’re here to help! Contact our Privacy Officer:
📧 Email: customercare@fonengpk.com
📞 Phone: +92-332-9675029
We aim to reply within 24 hours.